✅ Refund & Return Policy – Nivya Fashion

Effective Date: 06/04/2026

At Nivya Fashion, we strive to provide high-quality products and a satisfying shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

🔁 Return Policy

• Customers can request a return within 7 days of receiving the product.
• The item must be unused, unworn, and in original packaging with all tags intact.
• Returns are only accepted for damaged, defective, or wrong products delivered.

🔄 Exchange Policy

• We offer exchange for size issues or defective products (subject to availability).
• Exchange requests must be made within 7 days of delivery.

💸 Refund Policy

• Once we receive and inspect the returned item, we will notify you about the approval status.
• If approved, the refund will be processed within 5–7 business days.
• The refund will be credited to the original payment method.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Products without original packaging or tags
• Items purchased on clearance or sale (if applicable)

🚚 Return Shipping

• In case of defective or wrong product, return shipping will be borne by us.
• In other cases (like size issue), the customer may need to bear return shipping charges.

❌ Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• Once the order is shipped, cancellation is not allowed.

📞 Contact Us

For return, refund, or exchange requests, contact us:

Owner Name: Pankaj Lakshakar
Email: pankajlakshakar661@gmail.com
Phone: 9009882692
Address: Dhangar Mohalla, Balaganj, Mandsaur, Mandsaur, DIST: Mandsaur, Madhya Pradesh – 458001